Shipping & returns
The practical details for delivery, cancellations and help with your order.
Shipping
Shipping is free within India, subject to courier serviceability at your PIN code. Orders dispatch within 12–24 hours, excluding weekends and holidays. Estimated delivery is 3–7 working days. Contact us if you need help with your delivery.
Tracking
Once your parcel is dispatched, we provide shipment details. Tracking may take up to 48 hours to update. For a delayed delivery, contact support with your order number.
Cancellations
Request cancellation before dispatch and within 24 hours of placing the order. Dispatched orders cannot be cancelled in transit; contact us for the available support options.
Damaged or incorrect deliveries
Report damage or tampering within 12 hours of delivery, with your order number and photos. Keep the product unused and retain the packaging. Wait for return approval and instructions before sending anything back.
Refunds
Approved prepaid refunds return to the original payment method. Processing can take 7–10 days, followed by 5–7 business days for your provider to credit the amount. Contact support@degrime.in or +91 99614 95594 for assistance.
DeGrime is operated by Unique Autocorp. Pampady, Kottayam, Kerala, India, 686501